Troubleshoot Java

If the Wizard did not start, you may have one of the following 4 problems:




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QuickTime Streaming

Did you see the QuickTime plugin on the previous page?
(error may be different from sample image)

------Sample Image------
Image of QuickTime audio plugin bar

Click on the RETRY TEST button below to check.

YES NO
If you DID see the
QuickTime bar on the
previous page, click here
If you DID NOT see
the QuickTime bar
on the previous
page, click here.

 

 

Configuring QuickTime Settings:

Please click on the Operating System installed on your computer for instructions to configure QuickTime to connect to the audio stream:

Microsoft Windows
Mac OS X

If you are using RealOne Player/RealPlayer 10 (pictured below) please click here.

------Sample Image------
Screenshot of RealOne Player audio plugin bar



If you saw something different form the image of RealPlayer above, please click here.

To view the system requirements for Wimba Classroom, click here.

To view the system requirements for Wimba Classroom, click here.

The Text Chat test will ensure that you're able to connect to the messaging service. This test may take a moment to load so please be patient.

For additional assistance with this test, please click here.

If you've reached this page, it indicates that there was a problem loading a signed applet on your computer. In order for Wimba Classroom to work on your computer, it will request that you accept a certificate for signed applets. Signed applets provide an added level of security to ensure that no one has altered the Java applet as it is sent from the server.

The signed applet may take up to several minutes to load, depending on the speed of your Internet connection and computer. If you did not wait several minutes, please click the RETRY TEST below.

For additional assistance with this test, please click here.

During the WimbaMedia Audio Playback test, WimbaMedia is downloaded and installed on your computer. Once the download and installation is complete, WimbaMedia will load and playback some audio. It may take up to several minutes for the download of WimbaMedia to complete so be sure to allow the progress bar to reach the end.

If the download and installation of WimbaMedia was interrupted before the progress bar completed, click the RETRY TEST button at the bottom of the WimbaMedia Wizard test page.

If the WimbaMedia download completed and you are still do not hear the audio greeting, click here.

During the WimbaMedia audio playback test, you should see the audio client as represented below.

------Sample Image------

The colors in the netbar, , indicate whether you are connected. If the bars are completely gray, that indicates that the client has not connected to the server.

If the color of the netbar does not change after a couple of minutes, it may be due to an Internet security application or firewall on your computer. Ensure the file, horizonmedia.exe, is allowed to access the Internet through your firewall. For specific instructions, refer to your firewall documentation.

For additional assistance with this test, please click here.

If you heard the audio greeting during the WimbaMedia test but did not hear your own voice, here are some things to check:

  1. Ensure that you click AND HOLD the talk button when speaking.
  2. Ensure that the microphone is working.
  3. Check that the recording controls are configured properly on the computer.

For additional assistance with this test, please click here.

Installing QuickTime

  1. Click here to open the Apple Website
  2. Install the newest version of QuickTime to your computer
  3. Re-launch the Wizard

QuickTime for Microsoft Windows

Choose which version of QuickTime you have installed:

QuickTime 7
QuickTime 6

To determine which version of the QuickTime player you have installed do the following:

  1. Open QuickTime
  2. Click on Help from the top menu
  3. Click on About QuickTime Player

Configuring QuickTime 7 (Microsoft Windows)

  1. Go to the Start menu -> Programs -> QuickTime -> QuickTime Player
  2. In the Edit menu select Preferences -> QuickTime Preferences
  3. Click on the Advanced tab
  4. In the drop-down titled "Transport Setup", select custom. This will bring up a new window
  5. Change the Transport Protocol from UDP to HTTP
  6. Change the Port ID to 80 and click OK
  7. Apply the new settings and click OK
  8. Retry the QuickTime test
Although Port 80 is the least restricted port on most networks, port 554 may be more efficient for streaming QuickTime audio. To use Port 554*, simply enter "554" in step #6 instead of 80.
* This requires Port 554/tcp to be open on your network.

Configuring QuickTime 6 (Microsoft Windows)

  1. Go to the Start menu -> Programs -> QuickTime -> QuickTime Player
  2. In the Edit menu select Preferences -> QuickTime Preferences
  3. In the drop down menu at the top of the QuickTime Settings window, select Streaming Transport
  4. Select the radio button for "Use HTTP, Port ID"
  5. Click the radio button for 80
  6. Close the QuickTime Settings window and close the QuickTime Player
  7. Retry the QuickTime test
Although Port 80 is the least restricted port on most networks, port 554 may be more efficient for streaming QuickTime audio. To use Port 554*, simply enter "554" in step #5 instead of 80.
* This requires Port 554/tcp to be open on your network.

QuickTime for Mac OS X

Choose which version of QuickTime you have installed:

QuickTime 7
QuickTime 6

To determine which version of the QuickTime player you have installed do the following:

  1. Open QuickTime
  2. Click on QuickTime Player from the top menu
  3. Click on About QuickTime Player

Configuring QuickTime 6 (Mac OS X)

  1. Click on the Apple button at the top left of your screen
  2. Click on System Preferences
  3. Click on the QuickTime icon
  4. Click on Connection
  5. Click on Transport Setup
  6. Select the radio button for "Use this protocol and port ID"
  7. In the Transport Protocol menu, click on the arrow and choose "HTTP"
  8. Click the radio button for 80
  9. Click OK and close the QuickTime Settings window
  10. Retry the QuickTime test
Although Port 80 is the least restricted port on most networks, port 554 may be more efficient for streaming QuickTime audio. To use Port 554*, simply enter "554" in step #8 instead of 80.
Note: This requires Port 554/tcp to be open on your network.

Configuring QuickTime 7 (Mac OS X)

  1. Click on the Apple button at the top left of your screen
  2. Click on System Preferences
  3. Click on the QuickTime icon
  4. Go to the Advanced section by clicking on the "Advanced" button
  5. In the drop-down titled "Transport Setup", select custom. This will bring up a new window
  6. Change the Transport Protocol from UDP to HTTP
  7. Click the radio button for port 80
  8. Close System preferences
  9. Retry the QuickTime test
Although Port 80 is the least restricted port on most networks, port 554 may be more efficient for streaming QuickTime audio. To use Port 554*, simply enter "554" in step #7 instead of 80.
*Note: This requires Port 554/tcp to be open on your network.

Configure Audio Input Settings (MS Windows)

Use the following directions to configure your volume settings:
  1. Verify that your speakers or headphones are turned on and plugged in correctly
  2. Verify that your computer's audio is working
  3. Verify that your computer is set to accept audio input
    1. START button -> Programs -> Accessories -> Entertainment -> Volume Control
    2. Click the Options menu and select Properties
    3. Select the Recording button
    4. From the list, make sure Microphone has a check mark next to it
    5. Click OK
    6. Lastly, make sure the Select box is checked (or not muted) in the Microphone section

Configure Audio Input Settings (Mac OS X)

Please use the following directions to reconfigure your Hardware and Volume settings:
  1. Verify that your speakers or headphones are turned on and plugged in correctly
  2. Verify that your computer's audio is working
  3. Verify that your computer is set to accept audio input
    1. Access your Volume settings by going to the Apple Menu->System Preferences->Sound
    2. Choose the Input Tab
    3. Choose your input device
    4. Set the Input Level

Installing RealPlayer

It appears that you do not have the RealPlayer installed on your computer. Use the instructions below to install the RealPlayer:

  1. Click here to go to the Real website
  2. Download and install the RealPlayer version corresponding to your Operating System
  3. After installing the RealPlayer, click on the Retry Test button below

 

Configuring RealPlayer 8 for Microsoft Windows:

  1. Open Start Menu -> Programs -> Real -> RealPlayer
  2. In the View Menu, select 'Preferences'
  3. Select 'Transport' tab
  4. Select 'Use specified transports'
  5. Click 'RTSP Settings'
  6. Select 'Use HTTP Only'
  7. Click OK
  8. Click OK again

Configuring RealOne Player/RealPlayer 10 :

Please click on the Operating System installed on your computer for instructions to configure RealOne Player/RealPlayer 10 to connect to the audio stream:

Microsoft Windows
Mac OS X

 

RealOne Player/RealPlayer 10 for Microsoft Windows:

  1. Open Start Menu -> Programs -> Real -> RealPlayer
  2. Click on Tools ->Preferences
  3. Double-click on Connection
  4. Click on Network Transports
  5. Select 'Manually configure connection settings'
  6. Click 'RTSP Settings'
  7. Check 'Attempt to use HTTP for all content' and uncheck all the other options.
  8. Click OK
  9. Click OK again

RealOne Player/RealPlayer 10 for Mac OS X:

  1. Open Real Player (usually located in the Applications folder)
  2. Click on RealPlayer (or RealOne Player) from the menu bar
  3. Select Preferences ->Transport
  4. Check the box to 'use manually configured RTSP and PNA transport setting'
  5. Click Configure Transport
  6. Check the two boxes next to 'HTTP' and uncheck the others
  7. Click OK
  8. Click OK again

Viewing Flash Presentations


Installing Macromedia Flash Player:
  1. Click here to open the Macromedia website
  2. Download and install the current version of Flash
  3. Re-launch the Wizard

Viewing PDF Files

Installing Adobe Acrobat to view PDF files:
  1. Click here to open the Acrobat website
  2. Download the latest version of Adobe Acrobat and install
  3. Re-launch the Wizard

Note: If you are using Mac OS X please click here

Viewing PDF Files on Mac OS X

Installing a PDF plugin for OS X:
  1. Please click here to download the plugin
  2. Click the Download button in the top right-hand corner of the web page
  3. Download the installer to your computer (*remember to note where you download it to*)
  4. Install the viewer
  5. Re-launch the Wizard

For assistance with enabling popup windows on your browser, please click here.

If you have tried to troubleshoot the problem and still need assistance with this test, please go to the next test to continue the wizard. Once the the wizard is complete, additional information will be provided on how to contact technical support.

Retry Test